From the moment a customer makes contact, the GOLD standard of excellence is provided. Each community and apartment home is meticulously prepared to ensure the highest quality living experience is available. Professional team members work closely with each customer to identify their wants and needs. Community and apartment tours are professionally conducted with features and amenities carefully detailed. Leasing is straightforward and uncomplicated; credit and background checks are confidential conducted using a fully accredited agency. And HANOISTAY’s professional team members are there every step of the way to answer questions, lend assistance, and ensure each customer’s move-in and long-term living experience is delightful and hassle-free.

Why Residents Stay with HANOISTAY
Residents are an important part of the HANOISTAY family and treated like GOLD from the day they move in. The site team, supported by expert Home and Regional Office staff, take care of every detail for the resident. Each community is exceptionally maintained. Grounds and buildings are inspected daily to provide the resident with a community they are proud to call home. Maintenance needs are handled by skilled technicians quickly, efficiently and at the convenience of the resident. As well, the site team ensures that all community amenities (such as community rooms, laundry facilities, fitness centers, pool/hot tubs, parcel pickup, guest services, etc.) are also exceptionally maintained and available to all residents.

Why Investors Choose HANOISTAY
HANOISTAY’s relationship with its investors is based on integrity, trust and a proven track record. Whether the investor is new or seasoned, or the property is stable or troubled, HANOISTAY is a steward of the investor’s capital. Dedicated to protecting and maximizing the value of the asset, each property is intelligently managed with a focus on market rents, occupancy levels, rent collection, resident retention, and the physical maintenance and upkeep of the property. The knowledge and experience of the entire HANOISTAY team contributes to maximizing the property's income stream and the return on investment, thereby increasing the property's value and the owner's equity.

Home Office and Regional Office Support
The support staff located at HANOISTAY’s Home and Regional Offices are an added benefit. Staff in accounting, compliance, human resources, training and development, risk management, purchasing, customer service, capital projects and administration helps ensure that the goals and objectives of the owners and investors are achieved and the GOLD level of service is provided to customers and residents at all times.

Employee Recruitment and Screening
HANOISTAY’s superior reputation has allowed the company to attract and retain outstanding industry professionals. Each employee is thoroughly screened using personality and aptitude assessments, with credit and background checks also conducted. HANOISTAY cares about its customers and takes extra care to hire the most skilled, competent, and qualified individuals the industry has to offer.

Employee Training
HANOISTAY offers one of the most comprehensive training programs around. From day one, each employee receives foundational training in fair housing, leasing, legal documents, inspections, resident retention, property maintenance, and in our state-of-the-art property management system Yardi. HANOISTAY provides a wide variety of leadership and management training programs, conducts regular workshops and seminars, supports a variety of personal development opportunities for its employees, and contributes to memberships in IREM, NAA and other industry associations that offer continuing education. Further, HANOISTAY’s management team provides a depth of knowledge and experience in the industry that ensures a wonderful environment for individuals to learn, grow and develop rewarding careers.

Marketing
Each managed property benefits from the creative and innovative marketing experience provided by HANOISTAY Regional Managers, Area Managers, Property Managers and Home Office personnel. Strategic marketing plans determine how dollars are spent to attract target audiences and qualified traffic.

Systems Support
HANOISTAY’s computer systems and information technologies are state-of-the-art, from updated hardware and software such as Yardi to networks and email systems. Combined, these technologies allow HANOISTAY to make sound business decisions based on management data that is accurate, fully-automated and real-time.

Environmental Management
HANOISTAY stays abreast of regulatory changes and environmental issues that affect our industry and provides immediate training and education to all employees.